In every organization, people bring their own personalities, preferences and quirks to the table. Diversity of thought and style can be a tremendous asset, sparking creativity, innovation and resilience. But when personality differences harden into conflict, the...
A few years ago, as I watched my youngest daughter graduate from high school, I was struck by the energy and anticipation in the eyes of the 240 students dressed in caps and gowns. Some were eager to close the chapter on school, while others leaned into the promise of...
In today’s competitive marketplace, customer service isn’t just a department, it’s the heartbeat of a successful business. Yet for many consumers it’s a rare luxury. When service falls short, customers don’t just walk away, they take their loyalty, their praise, and...
In a previous column, I shared several negative side effects associated with bringing personal baggage to work. I described how even long-term top performers can stumble and fall when they’re unable to effectively manage their personal issues in the workplace. I also...
Some people believe there is a very distinctive barrier between our personal and professional lives which keeps the two separate. However, when you really step back and take an honest and discerning look at your own experiences and those of others you have worked...
When customers like, or better yet love, your business, they are going to give you their patronage and will happily share their glowing recommendations with others. Business owners who want to create enterprises that will survive challenging times and thrive in the...
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