What were the reasons you started your business? If you’re like most entrepreneurs, your intention was to create a situation where you have greater control over your destiny. Perhaps you wanted to build something meaningful that could be sold for a profit or passed...
If you want to be truly successful, your focus must be on growing your company through attracting and retaining customers. The result will be a business that is increasingly successful. Think about a time when you received poor customer service—one that left you...
Change is a reality in business whether we want it or not. Business environments change, economies change and team dynamics change. Technology changes rapidly. Life in general is about change. But if we habitually resist change, we limit the potential of all that’s...
There’s a commonly held belief that business success results from selling as many products or services as possible to as many consumers as possible at the highest prices possible while also paying the lowest costs possible to make as much money as possible. Following...
If you’ve been in business for any length of time, it’s likely you understand the detrimental effects a lack of trust and loyalty exert on your culture, the success of your company and overall happiness. You probably also possess insights into the tremendous benefits...
Customer service constitutes an essential part of a truly successful business. The unfortunate truth for customers, however, is service is too often lacking or nonexistent. When that’s the case, customers take their business and favorable opinions elsewhere. My wife...
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