Ineffective communication, whether in business or life, presents the biggest obstacle to any successful relationship. And it all begins with listening. Not truly listening to others lies at the heart of everything from disgruntled team members and unsatisfied...
There’s a vast difference between leaders and bosses. LEADERS collaborate, guide, influence, inspire, mentor, and support others to foster movement in a desired direction. Conversely, BOSSES master over others and are often controlling and domineering and use...
Most businesses employ skilled team members, many with decent and even great attitudes. They come to work, perform their jobs to a satisfactory or higher level and contribute to the work environment in mostly positive ways. But what about those team members who — even...
The efficient, effective and smooth flow of information is critical to consistently meet and exceed the wants and needs of customers, foresee challenges and opportunities and overcome obstacles. It’s also essential to the production and delivery of high-quality goods...
If you desire to be truly successful, you must grow your company through the attraction and retention of customers. If you intend to take your company to new heights — to rank among the exceptional — you must turn your attention to the level of care you and your team...
When customers like — or better yet — love your business, they give you their patronage and share their glowing recommendations. Business owners who want to create enterprises that survive challenging times and thrive in easy times should endeavor to create raving...
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