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Developing the powerful habit of truly listening is the first step in becoming an effective communicator and creating more successful professional and personal relationships. If you’re endeavoring to build a successful business or increase the effectiveness of your team, I encourage you to begin with the foundational competency of listening.

There’s a vast difference between leaders and bosses. Leaders collaborate, guide, influence, inspire, mentor and support others to foster movement in a desired direction. Conversely, bosses master over others and are often controlling, domineering and use fear and intimidation to get more out of the individuals they oversee.

The efficient, effective and smooth flow of information is critical to consistently meet and exceed the wants and needs of customers, foresee challenges and opportunities and overcome obstacles. It’s also essential to the production and delivery of high-quality goods and services in a timely manner. When communication is limited or even impossible because of personality conflicts, businesses weaken from within and the effects become far reaching.

The efficient, effective and smooth flow of information is critical to consistently meet and exceed the wants and needs of customers, foresee challenges and opportunities and overcome obstacles. It’s also essential to the production and delivery of high-quality goods and services in a timely manner. When communication is limited or even impossible because of personality conflicts, businesses weaken from within and the effects become far reaching.

It’s important to realize customer loyalty starts at the top — with the business owner. Who you are and how you treat people when doing business will determine customer satisfaction, loyalty and success. As you begin to involve, value, care for, recognize and support your team members to a greater degree, the quality of your business will rise along with them.