Do you want to reduce costly turnover? Would you like your business to operate with fewer errors and interruptions to the flow of operations? Are you interested in greater efficiency and productivity?  If you want your experience as a business owner to be more...

Studies have estimated the cost of turnover ranges from several thousand dollars for entry-level positions to upwards of 150 percent to 200 percent of the annual salaries for executives. Costs are high because they include not only loss of revenue, productivity and...

Business owners and managers frequently ask me, “How do you teach people to think?” This is a powerful question, one that can lead to significantly better results.  My answer: By learning to become a mentor and effective communicator and consistently encouraging your...

Competency and confidence expands, contracts, or remains static depending on whether people receive the stimulation they need to develop — or not. The phrase, “I’m in a rut” is born of an individual’s languishing potential.  According to GoHR.com, fully 40 percent of...

Business leaders focused on moving their companies to ever-higher levels of efficiency, effectiveness, profitability, and success constantly look for ways to improve their business models. This requires an awareness of what is — and isn’t — working in daily...

I pointed out in my previous column the problems with bringing personal baggage to work. I described how even long-term top performers can stumble and fall when they’re unable to effectively manage personal issues in the workplace. I also elaborated on the domino...

Some people believe a distinctive barrier separates personal and professional lives. An honest and discerning look at your experiences and those of others reveals that’s not the case, however. It’s common, in fact, for people to carry their personal baggage through...

Most business owners dream of wealth, freedom and happiness — the opportunity to exert greater control over their destinies. They start their companies to achieve professional, personal and financial independence and often use these to travel, relax, give back and...

Companies that make it their business to foster happiness in their customers are the most enlightened and successful of all. These companies understand that successful operations are, first and foremost, about serving people and ensuring their satisfaction. They know...

There’s a vast difference between a leader and a boss. A leader influences, collaborates, guides, mentors, and supports others to foster movement in a desired direction. Conversely, a boss lords over others, is often controlling and domineering, and uses fear and...

Successful relationships, whether in business or life, depend on the ability of those involved to effectively communicate. The reality, however, is most of us aren’t taught how to communicate with the intention of understanding, building relationships, and creating...