When customers like, or better yet love, your business, they are going to give you their patronage and will happily share their glowing recommendations with others. Business owners who want to create enterprises that will survive challenging times and thrive in the...
As we enter the second quarter of 2025, let’s consider the importance of life/work harmony. Yes, I said life/work harmony. Life before work, because without your life there is no business and harmony. Life and work are a balancing act with the objective being creating...
Personality conflicts hurt businesses by contributing to a decline in trust, communication, collaboration, teamwork and morale. In turn, efficiency, productivity, culture, team-member satisfaction, retention, business growth and bottom-line profits are all negatively...
It’s what you don’t know that really limits your ability to hire, place, manage and develop team members successfully. A very real challenge business owners face in building a solid team is a lack of credible, unbiased information. When considering the future growth...
What were the reasons you started your business? If you’re like most entrepreneurs, your intention was to create a situation where you have greater control over your destiny. Perhaps you wanted to build something meaningful that could be sold for a profit or passed...
If you want to be truly successful, your focus must be on growing your company through attracting and retaining customers. The result will be a business that is increasingly successful. Think about a time when you received poor customer service—one that left you...
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