There are two common responses to marketplace competition. You can focus on others in your sector and take yourself and your company away from the success and happiness you desire. Or, you can keep your attention on your company and your path to becoming the best you...
Business leaders focused on moving their companies to ever higher levels of efficiency, effectiveness, profitability, and success remain vigilant for ways to improve operations and what is — and isn’t — working. They must avoid a common pitfall, though: fixating on...
There’s a tendency among business owners and managers to supply answers rather than help team members find answers. There’s a prevailing belief this saves time. While that might be accurate in the short term, this approach actually costs more time over the long run....
Business owners typically dream of freedom, wealth, and happiness as they exert greater control over their destinies. They start ventures to achieve financial, professional, and personal independence, then use that independence to give back, travel, relax, and enjoy...
In my previous column, I outlined the problems that occur when people bring their personal baggage to work. I described how even top performers stumble when they’re unable to effectively manage personal issues and the effects these issues exert on customers, other...
With every interaction and transaction, a business gives customers a good, neutral or bad feeling. The last two have no place in a thriving company. The first is a prerequisite to happiness and success. You’ve likely engaged businesses that left you wishing you’d...
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