Business leaders focused on moving their companies to ever higher levels of efficiency, effectiveness, profitability, and success remain vigilant for ways to improve operations and what is — and isn’t — working. They must avoid a common pitfall, though: fixating on...
There’s a tendency among business owners and managers to supply answers rather than help team members find answers. There’s a prevailing belief this saves time. While that might be accurate in the short term, this approach actually costs more time over the long run....
Business owners typically dream of freedom, wealth, and happiness as they exert greater control over their destinies. They start ventures to achieve financial, professional, and personal independence, then use that independence to give back, travel, relax, and enjoy...
In my previous column, I outlined the problems that occur when people bring their personal baggage to work. I described how even top performers stumble when they’re unable to effectively manage personal issues and the effects these issues exert on customers, other...
With every interaction and transaction, a business gives customers a good, neutral or bad feeling. The last two have no place in a thriving company. The first is a prerequisite to happiness and success. You’ve likely engaged businesses that left you wishing you’d...
Ineffective communication, whether in business or life, presents the biggest obstacle to any successful relationship. And it all begins with listening. Not truly listening to others lies at the heart of everything from disgruntled team members and unsatisfied...
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