As I reflect on my youngest daughter’s high school graduation, I remember the excitement in the eyes of the 240 young people dressed in caps and gowns. Some were ready for school to be over, while others were looking forward to the next phases of their educations....
Customer service constitutes one of the most important attributes of a truly successful business. The unfortunate truth for consumers, however, is customer service is all too often lacking or nonexistent. When this is the case, customers take their business and...
Truly successful businesses aren’t merely money-making machines. They actually represent a tremendous opportunity to make life more pleasant and the world a better place — if they’re used for such a noble cause. There’s a common belief success is the result of selling...
If you’ve been in business for any length of time, you likely understand the detrimental effects a lack of trust and loyalty can have on your culture, the success of your company, and overall happiness. You probably also realize the tremendous benefits trusting and...
Your business is only one aspect of your life. You also have important relationships with family and friends as well as your health, hobbies, and other interests. When you choose or unconsciously allow yourself to become consumed by business and neglect other aspects...
You’re a leader whether you’re aware of it or not. You lead at work, at home, and in your community. You lead by your example in all the areas of your life. Your team members are watching. So are your significant other, children, friends, and extended family. People...
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