Change is a reality in business whether we like it or not. Business environments change. Economies change. Team dynamics change. Technology changes rapidly. In fact, life in general is about change. And if we habitually resist change, we limit the potential of all...
If you want to become truly successful in business, you must focus on growing your company through the attraction and retention of customers. That also means providing exceptional customer service. Recall a time when you received a paltry customer service experience —...
As I reflect on my youngest daughter’s high school graduation, I remember the excitement in the eyes of the 240 young people dressed in caps and gowns. Some were ready for school to be over, while others were looking forward to the next phases of their educations....
Customer service constitutes one of the most important attributes of a truly successful business. The unfortunate truth for consumers, however, is customer service is all too often lacking or nonexistent. When this is the case, customers take their business and...
Truly successful businesses aren’t merely money-making machines. They actually represent a tremendous opportunity to make life more pleasant and the world a better place — if they’re used for such a noble cause. There’s a common belief success is the result of selling...
If you’ve been in business for any length of time, you likely understand the detrimental effects a lack of trust and loyalty can have on your culture, the success of your company, and overall happiness. You probably also realize the tremendous benefits trusting and...
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