Business owners and managers frequently ask me, “How do you teach people to think?” It’s a powerful question that can lead to significant improvements in results. THE ANSWER: by learning to become a mentor and effective communicator and consistently encouraging team...
Business leaders determined to move their companies to ever higher levels of success look for ways to improve operations. To achieve this objective requires a discerning awareness about what is — and isn’t — working. Beware of a common pitfall, though: focusing on...
Ineffective communication, whether in business or in life, presents the biggest obstacle to any successful relationship. And it all begins with listening. Not truly listening results in anger, distrust, frustration, and resentment. It leads to dysfunctional...
No business can afford the negative effects on its customers — and, therefore, bottom line — from a lack of positive experiences. No matter the economic environment, customers matter. Unhappy ones tend to exert far greater effects on your reputation and business...
Most likely you’ve heard the saying “Hire for skills and fire for attitude.” This means bad attitudes far outweigh the skills people bring to their positions. Failing to take corrective action with these individuals puts companies at risk. Most businesses employ...
If you’re like most people, you’ve worked for a variety of business owners and managers during your life. A few probably stand out in your memory as people you enjoyed working for while others created unpleasant work environments. There’s probably little doubt in your...
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