Business owners typically dream of freedom, wealth, and happiness as they exert greater control over their destinies. They start ventures to achieve financial, professional, and personal independence, then use that independence to give back, travel, relax, and enjoy...
In my previous column, I outlined the problems that occur when people bring their personal baggage to work. I described how even top performers stumble when they’re unable to effectively manage personal issues and the effects these issues exert on customers, other...
With every interaction and transaction, a business gives customers a good, neutral or bad feeling. The last two have no place in a thriving company. The first is a prerequisite to happiness and success. You’ve likely engaged businesses that left you wishing you’d...
Ineffective communication, whether in business or life, presents the biggest obstacle to any successful relationship. And it all begins with listening. Not truly listening to others lies at the heart of everything from disgruntled team members and unsatisfied...
There’s a vast difference between leaders and bosses. LEADERS collaborate, guide, influence, inspire, mentor, and support others to foster movement in a desired direction. Conversely, BOSSES master over others and are often controlling and domineering and use...
Most businesses employ skilled team members, many with decent and even great attitudes. They come to work, perform their jobs to a satisfactory or higher level and contribute to the work environment in mostly positive ways. But what about those team members who — even...
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