In my previous column, I outlined the problems that occur when people bring their personal baggage to work. I described how even top performers stumble when they’re unable to effectively manage personal issues and the effects these issues exert on customers, other...
Some people believe a barrier separates their personal and professional lives. An honest and discerning look at your experiences and those of others you’ve worked with reveals this isn’t the case. It’s quite common, in fact, for people to carry their personal baggage...
With every interaction and transaction, a business gives customers a good, neutral or bad feeling. The last two have no place in a thriving company. The first is a prerequisite to happiness and success. You’ve likely engaged businesses that left you wishing you’d...
Ineffective communication, whether in business or life, presents the biggest obstacle to any successful relationship. And it all begins with listening. Not truly listening to others lies at the heart of everything from disgruntled team members and unsatisfied...
There’s a vast difference between leaders and bosses. LEADERS collaborate, guide, influence, inspire, mentor, and support others to foster movement in a desired direction. Conversely, BOSSES master over others and are often controlling and domineering and use...
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