Any business that strives to be adored by customers and become a lasting success must place a high priority on consistently satisfying customer wants and needs. Customers come through your doors for a reason. Understanding what they want and fulfilling it will...
If you’ve ever been in a situation in which a person in a position of leadership was irrational or verbally abusive and didn’t listen, you understand leadership is about actions, not titles. When a so-called leader adds to the dysfunction of a situation rather...
There are two ways to view marketplace competition. You can focus on others in your sector and take yourself and your company away from the success and happiness you desire. Or you can turn your attention toward your own company and your path to being the best you can...
Business owners typically dream of creating greater freedom, wealth and happiness — to exert greater control over their destinies. More specifically, they usually start companies to achieve professional, personal and financial independence and often use these to...
Business owners and managers frequently ask me, “How do you teach people to think?” It’s a powerful question that can lead to significant improvements in results. THE ANSWER: by learning to become a mentor and effective communicator and consistently encouraging team...
Business leaders determined to move their companies to ever higher levels of success look for ways to improve operations. To achieve this objective requires a discerning awareness about what is — and isn’t — working. Beware of a common pitfall, though: focusing on...
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