For any business that hopes to be genuinely adored by its customers and remain successful long-term, one core principle must be non-negotiable: Consistently satisfy the wants and needs of the people you serve. Customers don’t walk through your doors by accident....
What if greater success in your business came down to one core principle: building and nurturing a team that’s aligned, motivated and empowered? Imagine fewer disruptions, improved productivity, lower turnover and a culture that inspires happiness and excellence. This...
If there’s a cornerstone to lasting business success, it’s this: Consistently meet and even exceed your customers’ fundamental wants and needs. The most celebrated businesses don’t necessarily wow with extravagance; they earn trust by delivering reliably, warmly and...
There are two common approaches to viewing marketplace competition: You can become negatively focused on others in your sector, which may detract from achieving success, or You can focus on improving your own company. The latter approach involves self-discipline and...
Leadership is more than a title. It’s a responsibility demonstrated through actions. If you’ve ever encountered a leader who was irrational, dismissive or even demeaning, you’ve experienced firsthand how poor leadership erodes trust, damages morale and disrupts...
Business owners and managers frequently ask me, “How do you teach people to think?” This profound question can lead to substantial improvements in results. The answer lies in becoming a mentor and an effective communicator, consistently encouraging team members to...
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