Leadership is more than a title. It’s a responsibility demonstrated through actions. If you’ve ever encountered a leader who was irrational, dismissive or even demeaning, you’ve experienced firsthand how poor leadership erodes trust, damages morale and disrupts...
Business owners and managers frequently ask me, “How do you teach people to think?” This profound question can lead to substantial improvements in results. The answer lies in becoming a mentor and an effective communicator, consistently encouraging team members to...
With every interaction and transaction, a business gives its customers a positive, neutral or negative feeling. The last two have no place in a thriving company, while the first is a necessary component to happiness and success. In all likelihood, you can recall some...
If you’re like most people, you’ve worked for a variety of business owners and managers throughout your lifetime. Some of them likely stand out in your mind as individuals you enjoyed working for, while others created an unpleasant work environment. It’s also likely...
In a previous column, I shared several negative side effects associated with bringing personal baggage to work. I described how even long-term top performers can stumble and fall when they’re unable to effectively manage their personal issues in the workplace. I also...
Some people believe there is a very distinctive barrier between our personal and professional lives which keeps the two separate. However, when you really step back and take an honest and discerning look at your own experiences and those of others you have worked...
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