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You’ve probably heard the saying: “Hire for skills and fire for attitude.” This means bad attitudes far outweigh the skills people bring to their positions. Failing to...

Effective, trusted, respected and admired leadership isn’t about ordering people around like a drill sergeant. True leadership is about helping those around you become...

Personality conflicts hurt businesses by damaging communication, collaboration, teamwork and morale. In turn, culture, efficiency, productivity and team member...

There are two ways to view marketplace competition: 1] You can turn your attention toward your company and your path to becoming the best you can be, or 2] You can...

When customers like — or better yet, love — your business, they provide not only their patronage, but also glowing recommendations. Business owners who want to operate...

Remember the last time you received exceptional customer service. How did you feel?Chances are, the experience was pleasant, satisfying and endearing. Moreover, you’re...

Business leaders focused on moving their companies to ever-higher levels of efficiency, effectiveness, profitability, and success are always looking for ways to...

When you love what you do, there’s no drudgery or sense of burden. There’s only enthusiasm, passion and joy. In fact, you’ll often feel better when you’re “working”...

If your business has stalled or is failing, your health is declining or your relationships are unfulfilling, you can use your awareness of these situations to face the...