As I reflect on my youngest daughter’s high school graduation, I remember the excitement in the eyes of the 240 young people dressed in caps and gowns. Some were ready for school to be over, while others were looking forward to the next phases of their educations....
Truly successful businesses aren’t merely money-making machines. They actually represent a tremendous opportunity to make life more pleasant and the world a better place — if they’re used for such a noble cause. There’s a common belief success is the result of selling...
Your business is only one aspect of your life. You also have important relationships with family and friends as well as your health, hobbies, and other interests. When you choose or unconsciously allow yourself to become consumed by business and neglect other aspects...
In my previous column, I outlined the problems that occur when people bring their personal baggage to work. I described how even top performers stumble when they’re unable to effectively manage personal issues and the effects these issues exert on customers, other...
Chances are, you can recall some experiences as a consumer that left you with a good, if not a great, feeling. The value you received during these interactions endeared you to these companies, creating loyalty and repeat business. You were satisfied. Your money and...
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