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Lead the Way with Exceptional Customer Service

Lead the Way with Exceptional Customer Service

With every interaction and transaction, a business gives its customers a positive, neutral or negative feeling. The last two have no place in a thriving company, while the first is a necessary component to happiness and success. What business can afford the negative impact on its customers, and therefore the bottom line, from the lack of positive experiences?
Give yourself and your business the gift of an honest self-appraisal. If you find that your leadership style, current team, work environment or your customer service could benefit from the support of a qualified coaching professional, then take that next step and invest in your excellence. The success of your company and the happiness of everyone involved is on the line.

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The Leadership Divide: Are You a Leader or a Boss?

The Leadership Divide: Are You a Leader or a Boss?

If you’re like most people, you’ve worked for a variety of business owners and managers throughout your lifetime. Some of them likely stand out in your mind as individuals you enjoyed working for, while others created an unpleasant work environment. It’s also likely that you have a clear preference for the type of person you would prefer to work for.
There is a vast difference between being a leader and being a boss. A leader influences, collaborates, guides, inspires, mentors and supports others to foster movement in a desired direction. Conversely, a boss is someone who exerts control over others, often in a domineering and demeaning manner, utilizing fear and intimidation to extract more effort from those they oversee.

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