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Thoughts to inspire
growth and greatness.
Exceptional Service Depends on Caring Approach
It’s important to realize customer loyalty starts at the top — with the business owner. Who you are and how you treat people when doing business will determine customer satisfaction, loyalty and success. As you begin to involve, value, care for, recognize and support your team members to a greater degree, the quality of your business will rise along with them.
To Create Thriving Businesses, Create Raving Fans
When customers like — or better yet — love your business, they give you their patronage and share their glowing recommendations. Business owners who want to create...
Praise More Likely to Inspire Jobs Well Done
Business leaders intent on moving their companies to ever higher levels of efficiency, effectiveness, profitability and success constantly look for ways to improve...
Embrace Change by Focusing on the Benefits
Change is a reality in business whether we want it or not. Business environments and economies change. Team dynamics change. Technology changes rapidly. Life in general...
How Much Fun Do You Derive From Your Business?
Be honest here: How often are you so excited about your business you can’t wait to start the day? How often does just the opposite occur and you dread even the thought...
Balance Work and Life to Avoid End of Life Regret
As I reflect on my youngest daughter’s graduation from high school, I remember the excitement in the eyes of the 240 young people dressed in their caps and gowns. No...
Use Assessments to Build a Team of Top Performers
One of the biggest challenges business owners face in building a team of top performers is a lack of credible and unbiased information. What you don’t know really...
True Success Requires a Comprehensive Approach
There’s a commonly held belief that business success is the result of selling as many products or services as possible to as many customers as possible at the highest...
Balance Life and Work to Enjoy Your Success
Tremendous time, energy, and effort go into running a business. With everything there is to do, it’s easy for those who own a business to sacrifice many — if not all —...