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Marcus Straub Change is constant in business whether we want it or not. Economies change, business environments change and team dynamics change. Life in general is...

Marcus Straub A tremendous amount of time, effort, attention and energy goes into running a business. With everything there is to do, it’s easy for those who own a...

Marcus Straub Trust supports loyalty in your team members: If you have my back, I’ll have yours. Anytime trust between you and a team member is broken, any loyalty that...

Marcus Straub In any marketplace, exceptional companies stand out in a good way when they deliver high-quality customer service experiences on a consistent basis....

Marcus Straub Individual capability expands, contracts or remains static depending on whether or not it receives the stimulation needed to grow and develop. “I’m in a...

Marcus Straub No doubt you can recall some experiences as a consumer that left you with good, if not a great, feelings about a business. The value you received endeared...

Marcus Straub In my previous column, I elaborated on several potential negative side effects associated with bringing personal baggage to work. I described the fall...

Marcus Straub Business owners, managers and anyone else in leadership roles exert the largest influence — positive or negative — in the workplace. Team members look to...

Marcus Straub One of the biggest differences between creating raving fans out of your customers or not is getting the multitude of basic things right on a consistent...