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If you’re like most people, you’ve worked for a variety of business owners and managers over your lifetime. A few probably stand out in your mind as people you enjoyed...

Whether in business or life, poor communication presents the biggest obstacle to any successful relationship. And it all begins with LISTENING!  Ineffective...

Explore your business to see what blockages to the smooth and efficient flow of your operations you can discover. Consider hiring a qualified professional to help you...

You’ve probably heard the saying: “Hire for skills and fire for attitude.” This means bad attitudes far outweigh the skills people bring to their positions. Failing to...

Effective, trusted, respected and admired leadership isn’t about ordering people around like a drill sergeant. True leadership is about helping those around you become...

Personality conflicts hurt businesses by damaging communication, collaboration, teamwork and morale. In turn, culture, efficiency, productivity and team member...

There are two ways to view marketplace competition: 1] You can turn your attention toward your company and your path to becoming the best you can be, or 2] You can...

When customers like — or better yet, love — your business, they provide not only their patronage, but also glowing recommendations. Business owners who want to operate...

Remember the last time you received exceptional customer service. How did you feel?Chances are, the experience was pleasant, satisfying and endearing. Moreover, you’re...