by Marcus | Aug 27, 2020 | Uncategorized
Marcus Straub In any marketplace, exceptional companies stand out in a good way when they deliver high-quality customer service experiences on a consistent basis. Consumers typically have a variety of businesses from which choose in purchasing a certain product or... by Marcus | Aug 27, 2020 | Uncategorized
Marcus Straub Individual capability expands, contracts or remains static depending on whether or not it receives the stimulation needed to grow and develop. “I’m in a rut” is a phrase born of languishing potential. Owners, team members and companies get in ruts, too,... by Marcus | Aug 27, 2020 | Uncategorized
Marcus Straub No doubt you can recall some experiences as a consumer that left you with good, if not a great, feelings about a business. The value you received endeared you to the company, creating loyalty and repeat business. The money and time you spent was well... by Marcus | Aug 27, 2020 | Uncategorized
Marcus Straub In my previous column, I elaborated on several potential negative side effects associated with bringing personal baggage to work. I described the fall even long-term top performers experience when they’re unable to effectively manage personal issues in... by Marcus | Aug 27, 2020 | Uncategorized
Marcus Straub Business owners, managers and anyone else in leadership roles exert the largest influence — positive or negative — in the workplace. Team members look to these individuals for direction and guidance. When leaders become lost in their own personal issues...
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