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How Much Do You Care About Your Customers? – Business Times Column #138
Marcus Straub The more you and your team care about customers — and consistently demonstrate it — the higher their level of satisfaction with the products and services...
Are You Epowering Your Team Members To Think? – Business Times Column #137
Marcus Straub Business owners and managers frequently ask me, “How do you teach people to think?” This is a powerful question, one which can pave the way to a...
Does Your Business Operate From A Greater Purpose? – Business Times Column #136
Marcus Straub There’s a commonly held belief in business that success is the result of selling as many products or services as possible at the highest price possible to...
Is Your Resistance to Change Limiting You? – Business Times Column #135
Marcus Straub Change is constant in business whether we want it or not. Economies change, business environments change and team dynamics change. Life in general is...
Have You Created Balance Between Life and Business? – Business Times Column #134
Marcus Straub A tremendous amount of time, effort, attention and energy goes into running a business. With everything there is to do, it’s easy for those who own a...
Does Your Business Culture Build Trust and Loyalty? – Business Times Column #133
Marcus Straub Trust supports loyalty in your team members: If you have my back, I’ll have yours. Anytime trust between you and a team member is broken, any loyalty that...
Does Your Business Stand Out In A Good Way? – Business Times Column #132
Marcus Straub In any marketplace, exceptional companies stand out in a good way when they deliver high-quality customer service experiences on a consistent basis....
Will You Enhance Your Team’s Capabilities in 2017? – Business Times Column #131
Marcus Straub Individual capability expands, contracts or remains static depending on whether or not it receives the stimulation needed to grow and develop. “I’m in a...
How Do Your Customers Feel About Your Business? – Business Times Column #130
Marcus Straub No doubt you can recall some experiences as a consumer that left you with good, if not a great, feelings about a business. The value you received endeared...