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Thoughts to inspire
growth and greatness.
Is Your Business Exceptional in Your Customers’ Minds?
Exceptional companies stand out in a positive way in the hearts and minds of their customers. They accomplish this feat by delivering high-quality customer service on a...
Strike a Balance to Achieve Success and Happiness
A lot of time and energy go into running a business. With everything there is to do, it’s easy for those who own businesses to sacrifice many aspects — if not the...
Hire Wisely and Develop Your Team of Top Performers
Do you want to reduce costly turnover? Would you like your business to operate with fewer errors and interruptions to the flow of operations? Are you interested in...
Reduce Costly Turnover and Increase Engagement
Studies have estimated the cost of turnover ranges from several thousand dollars for entry-level positions to upwards of 150 percent to 200 percent of the annual...
Encourage Your Team Members to Think for Themselves
Business owners and managers frequently ask me, “How do you teach people to think?” This is a powerful question, one that can lead to significantly better results. My...
Position Your Team Members to Succeed in 2021 – Column #216
Competency and confidence expands, contracts, or remains static depending on whether people receive the stimulation they need to develop — or not. The phrase, “I’m in a...
Well-deserved Praise and Recognition Foster Success – Column #215
Business leaders focused on moving their companies to ever-higher levels of efficiency, effectiveness, profitability, and success constantly look for ways to improve...
Do You Bring Your Professional Baggage Home? – Column #214
I pointed out in my previous column the problems with bringing personal baggage to work. I described how even long-term top performers can stumble and fall when they’re...
Do You Bring Your Personal Baggage to Work? – Column #213
Some people believe a distinctive barrier separates personal and professional lives. An honest and discerning look at your experiences and those of others reveals...