If you want to build a business that thrives, not just survives, you must begin with one essential ingredient: CARE. Not just care for profits or growth, but care for people. Because when you care deeply about your customers, your team and the experience you create,...
A few years ago, as I watched my youngest daughter graduate from high school, I was struck by the energy and anticipation in the eyes of the 240 students dressed in caps and gowns. Some were eager to close the chapter on school, while others leaned into the promise of...
There are two common approaches to viewing marketplace competition: You can become negatively focused on others in your sector, which may detract from achieving success, or You can focus on improving your own company. The latter approach involves self-discipline and...
Leadership is more than a title. It’s a responsibility demonstrated through actions. If you’ve ever encountered a leader who was irrational, dismissive or even demeaning, you’ve experienced firsthand how poor leadership erodes trust, damages morale and disrupts...
I discussed in a previous column the negative results of bringing personal baggage to work. I described how even long-term top performers can stumble and fall when they’re unable to manage their personal issues in the workplace. I also elaborated on the domino effect...
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