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Marcus Straub You’re leading at home, at work and in the community. You lead by example through the way you live your life. Your team members are watching. Your spouse,...

Marcus Straub The primary aim of any sound business should be to create raving fans out of its customers. If your customers like or, better yet, love your business,...

Marcus Straub Business owners focused on moving their companies to ever higher levels of success, profitability and sustainability constantly look for ways to improve...

Marcus Straub With every transaction and interaction, a business gives its customers and the team members who serve them a good, neutral or bad feeling. The last two...

Marcus Straub In a previous column, I elaborated on a number of potential negative outcomes associated with bringing personal baggage to work. I described the fall even...

Marcus Straub Consumers typically enjoy a variety of businesses from which to choose when they’re in the market for a certain protect or service. And they’re...

Marcus Straub Each of us travels between two worlds — the personal and professional. When there’s balance, contentment, purpose, success and happiness in life outside...

Marcus Straub Over the years, I’ve met with many business owners who’ve lost their way in the face of competition with other companies. They’ve taken on negative...

Marcus Straub Alignment refers to the degree to which behaviors, motivations, perspectives and skills match up. They don’t need to align completely. In fact, they never...