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Marcus Straub In any marketplace, exceptional companies stand out in a good way when they deliver high-quality customer service experiences on a consistent basis....

Marcus Straub Individual capability expands, contracts or remains static depending on whether or not it receives the stimulation needed to grow and develop. “I’m in a...

Marcus Straub No doubt you can recall some experiences as a consumer that left you with good, if not a great, feelings about a business. The value you received endeared...

Marcus Straub In my previous column, I elaborated on several potential negative side effects associated with bringing personal baggage to work. I described the fall...

Marcus Straub Business owners, managers and anyone else in leadership roles exert the largest influence — positive or negative — in the workplace. Team members look to...

Marcus Straub One of the biggest differences between creating raving fans out of your customers or not is getting the multitude of basic things right on a consistent...

Marcus Straub All staffs are comprised of people with varying levels of knowledge, skills and attitudes. As the team goes, so goes the business. For any company to grow...

Marcus Straub You’ve likely heard the saying, “Hire for skills and fire for attitude.” Simply put, this means bad attitudes far outweigh the skills people bring to...

Marcus Straub A shared purpose constitutes a powerful starting point to a more enlivened, satisfying and successful business operation. Purpose is not what a company...