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Do Your Customers Enjoy A Quality Experience? – Column #156
Marcus Straub With every transaction and interaction, a business gives its customers a good, neutral or bad feeling. The last two have no place in a thriving company....
Do Personal Issues Damage Customer Service? – Column #155
Marcus Straub There’s a tremendous amount of crossover between the personal and professional lives of people. Team members spend a lot of time and energy on the job...
Do You Consistently Get All The Little Things Right? – Column #154
Marcus Straub Companies that make it their business to foster happiness in their customers are the most enlightened and successful of all. Business operations are,...
Can Your Business Run Effectively Without You? – Column #153
Marcus Straub Entrepreneurs launch companies not only to create greater wealth, freedom and happiness, but also exert more control over their destinies. They dream of...
Ready To Enhance Your Team’s Skills And Mindset In 2018? – Column #152
Marcus Straub People are at the core of successful companies. The strength of their mindset combined with their skills allow them to operate at their highest levels on...
Have You Learned To Let Go And Delegate Effectively? – Column #151
Marcus Straub A crucial step in the direction of greater happiness and success in business is learning to let go and delegate effectively, empowering everyone involved...
Are “Bad Apples” Spoiling Your Business Operations? – Column #150
Marcus Straub Most businesses employ skilled team members, many with decent and even great attitudes. These individuals come to work, perform their jobs to a...
Listen With Integrity To Build Successful Relationships – Column #149
Marcus Straub Ineffective communication presents the largest obstacle to any successful professional or personal relationship, and it all begins with listening. Not...
What’s Your Management Style? Leader or Boss? – Column #148
Marcus Straub There’s a vast difference between being a leader and a boss. A leader influences, collaborates, guides, mentors and supports others to encourage movement...