Effective, trusted, respected and admired leadership isn’t about ordering people around like a drill sergeant. True leadership is about helping those around you become leaders themselves — guiding them to the discovery and use of their potential. Rather than creating...

Personality conflicts hurt businesses by damaging communication, collaboration, teamwork and morale. In turn, culture, efficiency, productivity and team member satisfaction and retention all suffer — along with profits and business growth. The degree to which team...

There are two ways to view marketplace competition: 1] You can turn your attention toward your company and your path to becoming the best you can be, or 2] You can focus on others and lead yourself and your company away from the very success you desire. The first...

When customers like — or better yet, love — your business, they provide not only their patronage, but also glowing recommendations. Business owners who want to operate enterprises that thrive in easy times and survive in challenging times must consistently endeavor to...

Remember the last time you received exceptional customer service. How did you feel?Chances are, the experience was pleasant, satisfying and endearing. Moreover, you’re likely to spend your hard-earned money with this business again and recommend it to others. Now,...

Business leaders focused on moving their companies to ever-higher levels of efficiency, effectiveness, profitability, and success are always looking for ways to improve. Achieving this objective requires a discerning awareness of what is — and isn’t — working. There’s...

When you love what you do, there’s no drudgery or sense of burden. There’s only enthusiasm, passion and joy. In fact, you’ll often feel better when you’re “working” than when you’re not. You constantly seek to improve yourself and your business, and ideas flow...

If your business has stalled or is failing, your health is declining or your relationships are unfulfilling, you can use your awareness of these situations to face the reality your resistance to change diminishes your happiness and success more and more each day. A...

As I watched my youngest daughter graduate from high school, I couldn’t help but notice the excitement in her eyes and the eyes of her 240 fellow graduates. Some of them are probably relieved school is over, while others look forward to the next phase of their...

Truly successful businesses aren’t merely money-making machines. They actually represent a tremendous opportunity to make life more pleasant and the world a better place if they’re operated for such a noble cause.  There’s a commonly held belief business success is...

One of the biggest challenges business owners face in building a team of top performers is a lack of credible, unbiased information. What you don’t know really limits your ability to hire successfully.  Clear, unbiased, and accurate information that positions you to...

If you’ve been in business for any length of time, you likely understand how lack of trust and loyalty hurts your culture, business success, and overall happiness. You probably also recognize the tremendous benefits trusting and loyal team members bring to your...